Cross Design FAQ

Start with a free consultation about how you surf, your height, weight and ability. Choose an outline, make it yours with colour, inlays and finish, and Joe shapes it around you. Delivery is 4 to 6 weeks, with grub screws and a leash rope. Start a custom

Every model has a starting price in Australian dollars: the Blade from $1,000, the Retro Fish and Duo from $1,200, the Asym and Asym | Mid from $1,400, and the Nude | Longboard from $1,600. Solid colour laps and a matt finish are included. Swirls, sprays and inlays are quoted with your board. How much does a custom surfboard cost?

It depends on the model and on you, which is what the free consultation is for. Some guides from the boards themselves: the Blade is ridden 1 inch shorter than your height. Our volume calculator gives you a starting range, and how to size a custom surfboard explains the rest.

Neither is better: they feel different. PU sits a little lower in the water and feels smooth and settled. EPS is lighter, floats higher and feels lively, which helps in small, soft waves. Any model can be made in PU or EPS, or in Carbon Fiber. Joe will help you choose in your consultation. EPS or PU: the full guide

Each board is hand-crafted, so delivery is about 4 to 6 weeks from the date of purchase.

Every board comes with its own hand-drawn product description, stickers, a white leg rope and grub screws.

No. Call or text Joe on 0422 435 689, or drop into the factory at 2/14 Nuban St, Currumbin Waters, Monday to Friday 9am to 4:30pm and Saturday 9am to 12pm. You can contact Joe 24/7, 7 days a week.

Yes. Our Asym | Mid is built for points and A-frames from 3ft to 6ft. A mid-length also suits surfers coming back to surfing or moving on from a soft top. Mid-length surfboards

Yes. Each delivery is confirmed before dispatch; delivery to NSW and VIC is approximately $80. International shipping is quoted from our delivery station, and multiple boards can ship together at a discounted rate. Shipping and returns

It depends on the size of the damage, whether water has got in, and the colour match. The guide prices cover the common jobs. Text a photo to 0422 435 689 for a free, no-obligation quote, and Joe confirms the exact price before any work starts. What a ding repair costs

Guide prices from Joe's job sheet: one ding on a shortboard is $90, two $110 and three $150. A crease is $200, a centre snap $400, a leash plug $80 and a colour match $50 to $300.

It depends on the job and how busy the factory is. Ask when you send your photo and Joe will tell you when it will be ready. Reviews often mention quick turnarounds, including a nipper board fixed before a family's flight home.

Joe colour matches by hand to the board in front of him, and customers often say they cannot find the ding afterwards. On heavy tints and custom sprays he will tell you honestly what to expect before he starts.

Yes, any brand and any construction: PU, EPS and epoxy shortboards, longboards, soft tops, foil boards, SLSC craft, surf skis and paddles. Boards from DHD, Album, Lost and many other brands come through the workshop for repairs and restorations.

Send a photo and Joe will tell you straight. Sometimes the answer is no, and he would rather say so than take your money.

A centre snap on a shortboard is a guide $400 and a crease $200, from Joe's job sheet. Anything not on the list, such as a snap near the nose or tail, is quoted free from your photos before any work starts. See the guide prices.

Bring it in before your next surf: rails take the most knocks, and an open crack lets salt water into the foam. In the workshop the rail is dried out, sealed, glassed and faired back by hand, then colour matched to the board. Proper ding tape keeps water out for a day. Treat it as a bandage, not a repair.

Yes. A pressure dent where the glass is dented but unbroken is cosmetic, so you can keep surfing, and Joe can fair dings, creases and pressure dents back flush when the board is in. If the glass is cracked, or flexes or clicks when you press it, the skin is open and needs sealing before your next surf.

The glass starts to lift away from the foam. On a PU board, foam that has soaked up water goes brown and soft under the glass. It usually starts with salt water getting in through an open ding, or a wet board left in a hot car, where pressure pushes the glass off the foam. Joe opens lifted glass up and re-bonds it, rather than skimming over it.

Yes. FCS, FCS II and Futures boxes are replaced, 5-fin set-ups can be converted to a single box, and stripped grub screws are re-threaded instead of replacing the whole box. Fin box repairs and conversions

Yes, carbon fibre repairs are part of the repair work done at the factory.

Yes, insurance repair work is welcome. Send photos and Joe will quote what the board actually needs.

No. Drop in Monday to Friday 9am to 4:30pm, or Saturday 9am to 12pm, at 2/14 Nuban St, Currumbin Waters.

If it is fibreglass, composite or carbon, yes: any make of Jet Ski, boat, tender, SLSC craft, surf ski or paddle, plus other fibreglass such as shower bases and pools.

It depends on the craft and the damage. The guide prices cover common boat, ski and paddle jobs. Send photos to 0422 435 689 and Joe confirms the exact price. The quote is free.

Yes. Text clear photos to 0422 435 689 and Joe will give you a price, then confirm it when he sees the craft. For a Jet Ski, send close-ups of the damage and one wider shot of the ski.

It depends on the damage, from a gelcoat chip to a full restoration. Ask when you send the photos and Joe will give you a straight answer before any work starts.

Colour matching is part of every job, and gelcoat and paint are matched, sprayed and polished in our own factory. On metallics and heavy flake Joe will tell you what is realistically achievable when he quotes.

Yes, insurance repair work is welcome. Send photos and Joe will quote what the craft actually needs.

Yes. Nipper boards, surf skis and paddles for clubs and families. One nipper board was fixed before a visiting family's flight home. Ski and paddle guide prices

It depends on the size of the board or hull, the colours and how much prep the surface needs. Text a photo and the colour you want to 0422 435 689 and Joe gives you a price before any work starts. The quote is free.

Solid colour laps, top and bottom, are included in the cost of your surfboard. Swirls and sprays are quoted with your board, because the price depends on the size of the board and how much hand work is involved.

Yes. Joe mixes the colour by hand to the board, boat or ski in front of him, not to a chart. If you don't see your shade on the palette, he will custom mix it, blended into the resin or sprayed onto your board.

Yes. The damage is repaired first, then colour matched or resprayed, from a single ding to a whole rail with a custom respray.

Yes. Gelcoat repairs and refinishing on hulls, rudders and fittings, Jet Skis, SLSC craft, skis and paddles. A customer's trailer sailer rudder was repaired and resprayed bright white with new bolts.

Every board leaves in a matt finish unless you ask for something else. Matt is lighter and hides small scratches. Gloss means extra coats and a lot of polishing, and makes tints and swirls look deeper. The colour guide

It depends on the job and how busy the workshop is. Ask when you send the photo and Joe will give you a straight answer. Reviews talk about colour matched repairs back within a few days.

Yes. Joe lays up his own fibreglass fin panels (“That's what 38 layers looks like”), tints them to Pantone colours, then cuts, foils and signs each fin. He also makes glass-on fins and open water paddling fins. Ask Joe for a price on yours. Custom fins

Yes. Carbon Fibre is offered on the entire Cross Design surfboard range, in the sizes and design you choose. Carbon Fiber

Mostly it comes down to your own preference and the look you want. Alongside carbon there are Innegra, hemp, basalt and flax cloths for riders who want to try something different. Joe will tell you how each cloth suits your board in the free consultation.

An inlay goes in at the glassing stage, so it is planned as part of a new custom board. It cannot be added to a finished board later. Inlays

It is sealed in under the glass, so wax will not lift it and sun will not peel it. It will be there as long as the board is.

Boards are not sold online. Every custom board is ordered directly with Joe: call or text him on 0422 435 689, or drop into the factory.

Prices are in Australian dollars. Joe confirms your board price at the consultation. In store at the factory we take card and cash. Repairs are quoted from a photo and the price is confirmed before work starts. Payments

If your order arrives faulty or is not what you ordered, contact us and we will put it right. Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Shipping and returns

At 2/14 Nuban St, Currumbin Waters QLD 4223, on the southern Gold Coast. Get directions

Monday to Friday 9am to 4:30pm and Saturday 9am to 12pm. You can contact Joe 24/7, 7 days a week.

Yes, walk-ins are welcome during opening hours. Bring your board in, or come and talk through your custom. You’re welcome to drop in and see your board take shape.

Text a clear photo of the damage to 0422 435 689. Repair quotes from a photo are free, and so is a custom board consultation. No obligation.

Joe. “When you contact Cross Design, you're dealing directly with the person doing the work. No middlemen, no shortcuts.” About Joe

Call 0422 435 689, email contact@crossdesign.online, or message us on Instagram.