Refund Policy

Your rights

Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For a major failure with a product, you are entitled to a replacement or refund, and to compensation for any other reasonably foreseeable loss or damage. If a product is not of acceptable quality and the failure is not a major failure, you are entitled to have it repaired or replaced.

Nothing on this page limits those rights.

Manufacturing faults

In the incredibly rare circumstance that your board arrives with a manufacturing fault, we will arrange return delivery and either rectify the fault or replace the board.

Damage in transit

If your board arrives damaged in transit, contact us as soon as you can with photos of the board and the packaging, and we will put it right with a repair or a replacement, as the Australian Consumer Law requires. Insurance is not included in the price of shipping but can be arranged. See our Shipping Policy.

Change of mind

Every board is made to order around you, and our clothing is made to order.

Clothing

If your clothing arrives faulty or is not what you ordered, contact us and we will put it right.

Repairs

Our repair work is a service, and services also come with guarantees under the Australian Consumer Law, including that the work is carried out with due care and skill. If you are not happy with a repair, bring the board back in or contact us.

How to raise a problem

Email contact@crossdesign.online or call 0422 435 689 with your order details and a few photos of the problem. You deal directly with the person who made your board.

Contact