Privacy Policy

Who we are

Cross Design is a family-owned surfboard factory at 2/14 Nuban St, Currumbin Waters QLD 4223, Australia. This policy explains what personal information we collect through this website and at the factory, and what we do with it.

We aim to handle your information with care and in keeping with the Australian Privacy Principles.

What we collect

• Enquiries and custom orders: your name, email, phone number, your height and weight, and anything else you tell us in your message.
• Repair quotes: your name, contact details, the type of repair, and any photos you send us.
• Orders: your name, delivery and billing address, contact details and what you ordered.
• Payments: card and payment details are handled by the payment provider at checkout. We do not see or store your full card number.
• Website use: like most online stores, this site may use cookies and similar tools to keep your cart working and to understand how the site is used.

How we use it

• To reply to your enquiry or send you a quote.
• To design, make, repair and deliver what you have ordered.
• To take payment and keep the records the law asks us to keep.
• To get in touch about your order or repair.

Who we share it with

We do not sell your personal information. We share it only with the services that help us run the business, such as the online store platform, payment providers and delivery carriers, and only so they can do that job. Some of these services may store information outside Australia.

Keeping it safe

We take reasonable steps to protect your information from misuse, loss and unauthorised access, and we keep it only for as long as we need it for the reasons above or as the law requires.

Your choices

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below.

If you have a concern about how we have handled your information, please contact us first so we can put it right. You can also contact the Office of the Australian Information Commissioner at oaic.gov.au.

Changes to this policy

We may update this policy from time to time. The current version is always on this page.

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